1. General Refund Policy
Worldz Travel Cruises and the cruise lines we work with have specific cancellation and refund policies. Refunds are subject to:
- The date of cancellation
- The type of rate/fare purchased
- The cruise line's policies
- The timing of the cancellation relative to the sail date
- Any applicable promotional restrictions
2. Cancellation Timeline
The refund amount typically depends on when you cancel your cruise:
| Time Before Departure | Typical Refund Amount | Notes |
|---|---|---|
| More than 90 days | Full refund minus service fees | Administrative fee may apply |
| 60-90 days | 50-100% of cruise fare | Varies by cruise line |
| 30-60 days | 25-50% of cruise fare | Significant penalties apply |
| Less than 30 days | Little to no refund | Typically non-refundable |
Note: The above timeline is a general guide. Actual refund amounts vary significantly by cruise line and fare type. Some promotional fares may have different policies.
3. How to Cancel Your Cruise
To cancel your cruise booking, you must:
- Contact Worldz Travel Cruises as soon as possible
- Provide your booking confirmation number
- Request cancellation in writing (email or phone)
- Understand the applicable cancellation policy
- Allow 5-10 business days for processing
Contact Information:
- Phone: (866) 886-3901
- Email: marketing.reservationcenter@gmail.com
4. Refund Processing
Once your cancellation is processed:
- We will submit the cancellation to the cruise line
- The cruise line will process the refund according to their timeline
- Refunds typically take 7-14 business days from the cruise line
- Refunds are issued to the original payment method
- Your booking will be marked as cancelled
5. Non-Refundable Charges
The following charges are typically non-refundable and will be retained:
- Service fees charged by Worldz Travel Cruises
- Travel insurance premiums (unless cancelled with the insurance provider)
- Payment processing fees
- Onboard credits (may be forfeited)
- Optional add-ons and upgrades (varies by cruise line)
6. Special Circumstances
Cruise Line Changes
If the cruise line changes the itinerary, departure date, or ship, you may be eligible for a full refund or to rebook on another cruise. Contact us immediately if this occurs.
Medical Emergencies
Cancellations due to medical emergencies may qualify for special consideration. Proof of medical condition (doctor's note) may be required. Contact us immediately to discuss your situation.
Death or Illness in the Family
While generally subject to the standard cancellation policy, we understand these situations are difficult. Contact our team to discuss available options and any compassionate accommodations.
Force Majeure
In cases of natural disasters, pandemics, war, or other force majeure events, refund policies may be modified. The cruise line's policy will apply in these circumstances.
7. Travel Insurance
We strongly recommend purchasing travel insurance that covers trip cancellation. Travel insurance may provide refunds even when the cruise line's cancellation policy does not. Benefits typically include:
- Trip cancellation coverage
- Medical emergency coverage
- Emergency evacuation coverage
- Lost baggage coverage
- Travel delay coverage
Travel insurance must be purchased at the time of or shortly after your initial cruise deposit to be effective.
8. Credit and Future Booking Vouchers
Some cruise lines offer the option to:
- Receive a shipboard credit for a future cruise
- Apply the credit toward another cruise
- Receive a travel voucher
- Reschedule to a different departure date
These options may provide better value than monetary refunds and are subject to cruise line policies and availability.
9. Payment Plan Cancellations
If you booked with a payment plan:
- Remaining payments may still be due
- Already paid amounts are subject to the cancellation policy
- Contact us immediately to discuss payment obligations
- Cancellation fees may apply to payment plans
10. Deposit Non-Refundability
Initial deposits made to secure your booking are typically non-refundable if you cancel. Deposits are credited toward your final cruise fare only if you proceed with the booking.
11. Our Service Fees
Worldz Travel Cruises may charge administrative fees for:
- Booking assistance
- Cancellation processing
- Rebooking services
- Document processing
These fees are disclosed at the time of booking and are non-refundable.
12. Dispute Resolution
If you have a dispute regarding refunds or cancellations:
- Contact us in writing with your booking details
- Provide documentation of your cancellation request
- Allow 10 business days for review
- We will provide a written response
- Further disputes may be escalated to the cruise line
13. Contact Us for Refund Questions
For questions about refunds or to process a cancellation, please contact:
- Email: marketing.reservationcenter@gmail.com
- Phone: (866) 886-3901
- Hours: Monday-Friday 9:00 AM - 6:00 PM CST | Saturday-Sunday 10:00 AM - 4:00 PM CST
- Mailing Address: Worldz Travel Cruises, 5900 Balcones Dr, Austin, TX 78731, United States